1. Aircall
Aircall is one of the most popular cloud-based phone systems with built-in call recording features. It integrates seamlessly with CRM tools like HubSpot, Salesforce, and Zoho.
Key Features:
- Automatic and on-demand recording
- Advanced analytics dashboard
- Real-time call monitoring and whispering
Best For: Sales and support teams using cloud-based systems.
2. RingCentral
RingCentral is a leading VoIP and unified communications platform trusted by enterprises worldwide. Its call recording capabilities come with high-level security and compliance options.
Key Features:
- AI-powered transcription
- Team messaging and video meetings integration
- Secure data storage and encryption
Best For: Enterprises with large communication needs.
3. CallRail
CallRail is a great choice for marketing and sales teams that rely on inbound call tracking. It provides deep insights into call sources and performance.
Key Features:
- Dynamic number insertion for marketing campaigns
- Call tracking and analytics
- Integrations with Google Ads and Analytics
Best For: Marketing teams and agencies tracking lead calls.
4. Rev Call Recorder
Rev offers a free and easy-to-use call recording app for iOS, with optional transcription services.
Key Features:
- Free unlimited recording
- Secure cloud storage
- Professional transcription services
Best For: Journalists, podcasters, and small teams.
5. CloudTalk
CloudTalk is a powerful cloud-based contact center software designed for sales and support teams.
Key Features:
- Call recording with advanced tagging
- AI-powered call analytics
- CRM and helpdesk integrations
Best For: Remote and distributed teams.
6. Ooma Office
Ooma is a VoIP-based communication platform known for its reliability and user-friendly setup. Its call recording features help small businesses stay compliant and professional.
Key Features:
- Automatic and manual recording options
- Voicemail transcription
- Scalable plans for SMBs
Best For: Small businesses and startups.
7. 8×8 X Series
8×8 offers enterprise-grade communication and recording solutions with robust analytics and AI support.
Key Features:
- Multi-channel recording (voice, video, chat)
- Speech analytics and quality management
- Strong security and compliance features
Best For: Large enterprises with compliance needs.
8. Cube ACR
Cube ACR is a popular Android app for individuals who need reliable mobile call recording.
Key Features:
- Records phone and VoIP calls (WhatsApp, Skype, etc.)
- Cloud backup support
- Smart recording filters
Best For: Freelancers and on-the-go professionals.
9. Gong
Gong.io is a leader in conversation intelligence, offering not just recording but also deep analytics for sales and support teams.
Key Features:
- AI-driven insights from call recordings
- Deal tracking and performance metrics
- Integration with CRMs like Salesforce and HubSpot
Best For: Sales teams focused on data-driven growth.
10. Zoom Contact Center
Zoom has evolved beyond video meetings to include a full-featured contact center solution with built-in call recording and analytics.
Key Features:
- Cloud-based recording and archiving
- Omnichannel communication (voice, chat, video)
- Real-time analytics
Best For: Businesses already using Zoom ecosystem tools.
How to Choose the Right Call Recording Software
When selecting call recording software, consider:
- Purpose: Are you recording for quality, compliance, or training?
- Storage and Security: Ensure it complies with GDPR or HIPAA standards.
- Integrations: Choose tools that work well with your CRM or communication stack.
- Ease of Use: Look for an intuitive interface and reliable support.
Final Thoughts
The right call recording software can transform how your business manages communication, training, and compliance. Tools like Aircall, RingCentral, and Gong are leading the way in 2025 — helping companies improve both performance and accountability.
This article is written by Hire Tech Firms — your trusted source for discovering the best tech companies and software solutions to help your business grow.