1. ServiceNow Change Management
ServiceNow is a leading IT service management platform with robust change management capabilities.
Key Features:
- Automated change workflows and approvals
- Risk assessment and impact analysis
- Reporting and dashboards
Best For: Large enterprises seeking integrated IT and business change management.
2. BMC Helix ITSM
BMC Helix ITSM offers AI-powered change management solutions to streamline business operations.
Key Features:
- Change tracking and automation
- Risk and compliance management
- Real-time analytics
Best For: Organizations looking for AI-assisted IT and operational change management.
3. Freshservice
Freshservice provides cloud-based IT service and change management software.
Key Features:
- Change request tracking and approvals
- Automation of recurring processes
- Impact and risk assessment
Best For: Small to mid-sized companies seeking cloud-based change management tools.
4. Cherwell Change Management
Cherwell enables organizations to manage changes effectively with customizable workflows.
Key Features:
- Centralized change repository
- Approval and workflow automation
- Reporting and analytics
Best For: Companies wanting flexible and customizable change management software.
5. Jira Service Management
Jira Service Management provides ITIL-compliant change management for agile teams.
Key Features:
- Change request tracking and collaboration
- Integration with DevOps tools
- Automation and reporting
Best For: Agile and IT teams managing software or process changes.
6. ChangeGear by SunView
ChangeGear offers IT and business change management with automated workflows.
Key Features:
- Risk assessment and approval workflows
- Compliance tracking
- Real-time dashboards
Best For: Mid-to-large enterprises focusing on IT and operational changes.
7. Remedy ITSM by BMC
Remedy ITSM supports comprehensive change management processes for enterprise IT and operations.
Key Features:
- Incident-linked change management
- Compliance and risk management
- Reporting and analytics
Best For: Large organizations needing structured IT change management.
8. Ivanti Service Manager
Ivanti helps businesses manage change processes with automated workflows and risk management.
Key Features:
- Change request and approval automation
- Risk and impact analysis
- Integration with IT and business systems
Best For: Companies seeking flexible and integrated IT change management solutions.
9. ManageEngine ServiceDesk Plus
ManageEngine provides ITIL-aligned change management software for IT operations.
Key Features:
- Change request tracking
- Automation and approval workflows
- Reporting and analytics
Best For: IT teams needing cost-effective and easy-to-deploy change management solutions.
10. Alloy Navigator
Alloy Navigator is designed for IT change management with workflow automation and risk assessment tools.
Key Features:
- Change planning and approval workflows
- Risk assessment and tracking
- Integration with IT service management systems
Best For: Mid-sized enterprises managing IT and business changes.
How to Choose the Best Change Management Software
When selecting change management software, consider these factors:
- Workflow Automation: Automates approvals and task assignments for smoother change implementation.
- Risk Assessment: Evaluate the impact of changes before implementation.
- Integration: Works seamlessly with existing IT and business systems.
- Reporting & Analytics: Track success, compliance, and adoption of changes.
- User Experience: Intuitive interface for teams and managers.
Final Thoughts
The best change management software in 2025 helps organizations implement business transformations efficiently, reduce disruption, and track compliance. Platforms like ServiceNow, Freshservice, and Jira Service Management provide powerful tools for managing IT and business process changes effectively.
This article has been written by Hire Tech Firms — your trusted platform for discovering top software providers, change management solutions, and business technology tools that enhance operational efficiency and organizational success.