1. HubSpot CRM
HubSpot CRM remains a leading name in customer relationship management, offering a collaborative environment that connects marketing, sales, and service teams.
Key Features:
- Shared customer database
- Email tracking and automation
- Pipeline and deal management
- Seamless integration with marketing and support tools
2. Salesforce Sales Cloud
Salesforce continues to be a dominant force in the CRM industry, offering advanced collaboration tools powered by AI.
Key Features:
- Centralized customer insights
- Real-time communication with Chatter
- AI-powered analytics via Einstein
- Extensive integrations with third-party apps
3. Zoho CRM
Zoho CRM is a powerful and cost-effective collaborative CRM that helps businesses streamline communication and automate customer engagement.
Key Features:
- Omnichannel communication (email, chat, social)
- Workflow automation and analytics
- Real-time collaboration with Feeds and Notes
- Integration with Zoho Desk and Zoho Projects
4. Pipedrive
Pipedrive is a visual CRM platform designed to simplify sales collaboration and pipeline management.
Key Features:
- Shared pipeline visibility
- Real-time updates and notifications
- Team goal tracking
- Integration with Slack, Gmail, and Microsoft Teams
5. Freshsales by Freshworks
Freshsales offers a modern CRM system built for team collaboration and customer engagement.
Key Features:
- Unified customer data
- AI-powered lead scoring
- Built-in chat and phone support
- Team collaboration boards
6. Insightly
Insightly blends CRM and project management capabilities, making it an excellent choice for teams that value post-sales collaboration.
Key Features:
- Contact and project linking
- Workflow automation
- Real-time collaboration via activity feeds
- Integration with Gmail, Slack, and Mailchimp
7. Copper CRM
Copper CRM is designed for Google Workspace users, providing a deeply integrated and collaborative experience.
Key Features:
- Native integration with Google tools
- Shared contact records
- Team activity tracking
- Visual pipeline management
8. monday.com CRM
monday.com combines CRM functionality with project management tools, ideal for teams that prioritize collaboration and visibility.
Key Features:
- Custom workflows and dashboards
- Shared team views
- Built-in communication and automation tools
- Integration with Slack, Gmail, and Zoom
9. Bitrix24
Bitrix24 is an all-in-one business collaboration suite offering CRM, task management, and communication tools in one platform.
Key Features:
- Built-in chat, video calls, and collaboration workspace
- Customer data management
- Workflow automation
- Social intranet features for team communication
10. Microsoft Dynamics 365
Microsoft Dynamics 365 offers a robust collaborative CRM ecosystem integrated with Microsoft Teams and Office 365.
Key Features:
- Centralized customer data and analytics
- AI-driven insights
- Real-time collaboration with Teams integration
- Automation of sales and support processes