1. Freshdesk
Freshdesk is a cloud-based customer support platform with robust complaint management features.
Key Features:
- Multi-channel complaint tracking (email, chat, phone, social)
- Automated ticketing and workflow management
- SLA management and analytics
- Integration with CRM and collaboration tools
2. Zoho Desk
Zoho Desk provides AI-powered complaint management for businesses of all sizes.
Key Features:
- Ticket management and automation
- Multi-channel support
- Customer feedback and analytics
- Integration with Zoho CRM and other business tools
3. Zendesk
Zendesk is a widely-used platform for customer service and complaint management.
Key Features:
- Ticketing system for complaints and queries
- Multi-channel communication
- Reporting and performance analytics
- Automation for faster resolution
4. ServiceNow Customer Service Management
ServiceNow offers enterprise-grade complaint and service management solutions.
Key Features:
- Automated complaint tracking and workflow
- Knowledge base for faster resolutions
- Analytics and reporting dashboards
- Integration with enterprise systems
5. Salesforce Service Cloud
Salesforce Service Cloud helps manage customer complaints efficiently with CRM integration.
Key Features:
- Case and complaint management
- AI-powered suggestions for resolution
- Multi-channel customer support
- Analytics and reporting
6. Jira Service Management
Jira Service Management combines IT service and complaint management.
Key Features:
- Ticket tracking and workflow automation
- SLA management for response times
- Analytics and reporting dashboards
- Integration with Atlassian suite and other tools
7. HappyFox
HappyFox is a cloud-based help desk software for complaint management.
Key Features:
- Multi-channel complaint logging
- Automated workflow and ticket assignment
- SLA tracking and escalation
- Analytics and reporting
8. HubSpot Service Hub
HubSpot Service Hub provides complaint management tools integrated with CRM.
Key Features:
- Ticketing system for complaints
- Knowledge base and automation
- Customer feedback and reporting
- Integration with HubSpot CRM
9. Kayako
Kayako enables seamless complaint management across multiple channels.
Key Features:
- Unified inbox for complaints
- Workflow automation and SLA tracking
- Reporting and insights
- Integration with CRM and collaboration tools
10. LiveAgent
LiveAgent is an all-in-one help desk and complaint management platform.
Key Features:
- Multi-channel complaint support
- Ticketing and workflow automation
- Reporting and analytics dashboards
- Knowledge base integration