1. Gong.io
Gong remains the market leader in conversation intelligence. Its AI analyzes every customer interaction — from calls to emails — providing actionable insights that help sales teams close deals faster.
Best for: Sales and revenue teams looking for deep deal analytics.
2. Chorus.ai (ZoomInfo)
Chorus.ai by ZoomInfo is a powerful call recording and analysis platform that captures customer interactions, identifies sales patterns, and offers real-time coaching insights.
Best for: Sales managers and customer success teams.
3. Salesloft
Salesloft combines engagement and conversation intelligence to optimize the entire sales cycle. Its analytics help teams personalize outreach and improve conversion rates.
Best for: B2B sales teams seeking actionable engagement insights.
4. Avoma
Avoma offers an AI-powered meeting assistant that records, transcribes, and summarizes meetings in real-time. It integrates with tools like Zoom, HubSpot, and Salesforce.
Best for: Teams seeking automated meeting summaries and insights.
5. Wingman (by Clari)
Wingman provides real-time guidance during sales calls and post-call analytics. It offers insights into buyer intent, objection handling, and conversation trends.
Best for: Sales reps and teams wanting live coaching during calls.
6. CallRail
CallRail is a top choice for businesses managing marketing calls. It tracks inbound calls, records customer conversations, and connects call data with campaign performance.
Best for: Marketing and customer support teams.
7. Observe.AI
Observe.AI empowers call centers with AI-driven quality monitoring, sentiment analysis, and agent performance tracking.
Best for: Contact centers and customer service operations.
8. Refract.ai (by Allego)
Refract.ai helps sales teams analyze demo calls, identify coaching opportunities, and benchmark top performers.
Best for: Sales enablement and performance improvement.
9. Fireflies.ai
Fireflies.ai automatically records, transcribes, and summarizes online meetings. Its AI can identify key decisions, tasks, and action items from each conversation.
Best for: Remote teams and project managers.
10. Balto
Balto offers real-time call guidance that helps agents respond effectively during customer interactions. It flags compliance issues and suggests better responses.
Best for: Sales and support teams needing real-time assistance.